After-sales support, warranty requests, and troubleshooting.

Most systems include a monitoring app that displays real-time and historical performance data. We will walk you through the app when your system is installed. Please contact us if you need help or a refresher.

This can depend on available solar generation, your household energy usage, battery settings or the time of year. Check your battery app for its current charge status and settings. If something still appears incorrect, contact our support team.

This depends on how your system was installed and whether backup functionality was configured. If you are unsure whether your battery provides blackout protection, contact us and we can confirm your system setup.

Warranty terms vary depending on the products and components installed. You can find the applicable warranty information in your signed proposal. I Want Energy also provides a 10-year workmanship warranty.

You can contact our friendly technical support team by completing the form below or calling 1300 303 266.

For standard hot water cylinders, check either the smart hot water settings in your app or the analogue timer in your switchboard. The timers should generally start approximately four hours before you need hot water. We recommend aligning these settings with off-peak electricity periods where possible.

Check the charger's app or indicator lights for fault codes. Confirm that your vehicle is connected correctly and check whether scheduled charging settings are delaying the charging session. If it still does not begin charging, contact our technical support team.

It depends on your roof space, your power usage and your budget. There's no one-size-fits-all answer; our free assessments look at your actual bills and roof to recommend a system that makes sense for your household.